Collections Specialist
New
I
iSupport WorldwideAccounts receivable
Workable workplace: remote; Workable locations: Metro Manila, PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 4+ years of B2B collections, accounts receivable, or customer account management experience; 6+ years preferred. (2 years may be considered if you worked at a collection agency)
- Required Skills
- SalesforceMicrosoft ExcelNetSuite
Requirements
- Have 4+ years of B2B collections, accounts receivable, or customer account management experience; 6+ years is preferred.
- Applicants with 2 years of experience may be considered if they worked at a collection agency.
- Have a high school diploma or equivalent; an associate or bachelor's degree is preferred.
- Have working proficiency in Microsoft Office, especially Excel, including sorting, filtering, formulas, data cleanup, and report manipulation.
- Be able to analyze invoices, statements, and payment histories to resolve discrepancies.
- Bring strong verbal and written communication skills for professional engagement with business clients.
- Demonstrate attention to detail, accuracy, and documentation.
- Have time-management and organizational skills to manage multiple accounts.
- Familiarity with NetSuite, Salesforce, and Stripe, or comparable ERP, CRM, and subscription billing platforms, is preferred but not required.
Responsibilities
- Contact business customers about past-due invoices by phone, email, and written communication.
- Review account histories, contracts, purchase orders, and billing documentation to determine collection strategies.
- Negotiate payment commitments and structured payment plans within company guidelines.
- Investigate short pays, disputed invoices, unapplied payments, and payment delays.
- Document customer interactions and collection activities accurately.
- Monitor aging reports and prioritize follow-up on outstanding balances.
- Collaborate with Billing, Customer Support, Sales, and Finance to resolve account discrepancies and customer concerns.
- Check supplier portals such as Ariba and Coupa for invoice status, payment confirmations, disputes, and required documents.
- Use NetSuite, Salesforce, Stripe, and Excel for accounts receivable and customer account work.
- Support process improvements, SOP development, and workflow efficiencies for AR and collections operations.
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