Customer Success Manager
New
G
GroundTruthAdvertising technology
Remote (US)Full-TimeManager
Salary$82,000 - $100,000 base salary + commission ($102,500–$125,000 OTE)
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Job Details
- Experience
- 2–5 years of experience in customer enablement, onboarding, customer success, or product marketing roles
- Required Skills
- SalesforceCustomer SuccessZendesk
Requirements
- Bachelor's degree in Advertising, Marketing, Communications, or a relevant field.
- 2–5 years of experience in customer enablement, onboarding, customer success, or product marketing roles.
- Experience supporting self-serve advertising or SaaS platforms.
- Client communication, relationship-building, and presentation skills.
- Experience using Zendesk, Salesforce, or similar ticketing or CRM systems is preferred.
- Ability to influence cross-functional teams and build scalable onboarding programs.
- Knowledge of user education and product-led growth principles.
- Experience with self-serve advertising platforms such as Google Ads, Meta Ads, or GroundTruth is a bonus.
- A Master’s degree or MBA is preferred.
Responsibilities
- Manage a book of active self-serve clients and drive retention and growth across customer segments.
- Guide clients in adopting GroundTruth’s platform and achieving their desired business outcomes.
- Lead onboarding calls and provide product education tailored to each customer type.
- Troubleshoot platform questions and explain campaign setup, tracking, and reporting tools.
- Analyze campaign results and recommend optimizations to improve ROI and retention.
- Run quarterly business reviews or strategic sessions with high-potential clients.
- Identify upsell and cross-sell opportunities based on client maturity and campaign goals.
- Educate clients about new feature releases and share feedback with Product and Engineering.
- Collaborate with technical operations to resolve complex client issues.
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