Senior ServiceNow Business Analyst
J
JobgetherFederal IT
Ability to work remotely from within the United States, Remain available during East Coast business hours for stakeholder meetings and client workshops.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- At least 5 years of experience as a Business Analyst, including a minimum of 3 years working directly with the ServiceNow platform.
- Required Skills
- JiraServiceNowAzure DevOps
Requirements
- At least 5 years of experience as a Business Analyst.
- At least 3 years working directly with the ServiceNow platform.
- Experience supporting federal government clients through contracting engagements, particularly DoD, DHS, or civilian federal agencies.
- Knowledge of ServiceNow IT Service Management (ITSM) and experience with at least one additional major workflow or application area, such as ITOM, HRSD, SPM, ITAM, or custom applications.
- Experience managing product backlogs and user stories using Jira, ServiceNow Agile, Azure DevOps, or comparable tools.
- Proficiency in process mapping and workflow visualization using Microsoft Visio, Lucidchart, or similar applications.
- Experience delivering within Agile/Scrum environments, including requirements elicitation, backlog refinement, sprint planning support, and acceptance criteria development.
- Strong analytical and problem-solving skills, including translating complex business requirements into practical, scalable functional solutions.
- Written and verbal communication skills for facilitating workshops, collaborating with technical and nontechnical stakeholders, and producing structured documentation.
- Leadership, mentoring, and peer-review capabilities.
- An active Interim Secret security clearance at minimum, with the ability to obtain and maintain a final Secret clearance.
- U.S. citizenship is mandatory due to the nature of the government contract.
- A bachelor's degree in Computer Science, Information Systems, Business Administration, or a related discipline is preferred.
- Preferred certifications include ServiceNow CSA, ITIL v4 Foundation or higher, PMP, CSM, SAFe PO/PM, or other relevant Agile certifications.
Responsibilities
- Lead client workshops and stakeholder discussions to gather, analyze, validate, and document business requirements.
- Translate business needs into user stories, acceptance criteria, and functional specifications for Agile/Scrum delivery.
- Conduct gap analyses between legacy processes and standard ServiceNow capabilities.
- Manage the product backlog and review user stories against the Definition of Ready.
- Collaborate with Agile coaches and delivery teams to develop and implement standardized processes and operating practices.
- Mentor junior business analysts and developers on requirements, federal operating environments, and ServiceNow practices.
- Review functional designs, requirements documentation, and test scripts for quality.
- Develop process maps, workflows, and data models to support solution design.
- Advise government stakeholders on ServiceNow best practices and out-of-the-box capabilities.
- Develop UAT plans and test scripts, coordinate testing, and help validate solutions against documented requirements.
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