Senior ServiceNow Business Analyst
New
I
ITC Federal, LLCFederal IT
Fully Remote (U.S.), Availability during East Coast business hours required.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience as a business analyst, including 3+ years dedicated to the ServiceNow platform.
- Required Skills
- JiraServiceNowAzure DevOps
Requirements
- Have 5+ years of experience as a business analyst, including 3+ years dedicated to the ServiceNow platform.
- Have federal contracting experience supporting DoD, DHS, or civilian agencies.
- Have deep knowledge of ServiceNow ITSM and at least one other major workflow: ITOM, HRSD, SPM, ITAM, or custom applications.
- Have hands-on backlog management experience in Jira, ServiceNow Agile, or Azure DevOps.
- Be proficient with Visio, Lucidchart, or similar process-mapping tools.
- Have demonstrated experience delivering in an Agile/Scrum environment.
- A bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field is preferred.
- ServiceNow Certified System Administrator (CSA) certification is preferred.
- ITIL v4 Foundation certification or higher is preferred.
- PMP or Agile certifications such as CSM or SAFe PO/PM are preferred.
- Additional ServiceNow certifications, such as CAD or a Certified Implementation Specialist certification, are preferred.
- Experience writing SOPs or process documentation adopted across multiple delivery teams is preferred.
- Prior work on Section 508 accessibility remediation or FISMA/NIST control documentation is preferred.
Responsibilities
- Lead client workshops and focus groups to elicit, analyze, and document business requirements aligned to agency mission goals.
- Translate business needs into user stories, acceptance criteria, and functional specifications within an Agile/Scrum framework.
- Conduct gap analysis between legacy processes and ServiceNow out-of-the-box functionality.
- Design, document, and implement Agile processes and SOPs with the Agile Coach.
- Review user stories for accuracy, completeness, and ambiguity before sprint planning.
- Mentor junior analysts and developers on business context, federal domain constraints, and ServiceNow best practices.
- Review functional designs and test scripts, and collaborate with system architects to confirm functional feasibility.
- Develop process maps, workflows, and data models, and advise stakeholders on ServiceNow best practices.
- Ensure solution designs meet federal IT standards, including Section 508 accessibility and FISMA/NIST security controls.
- Develop UAT plans and test scripts, coordinate testing, and produce SOPs, user guides, and training materials.
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