Head of Analytics & Experimentation (CRO & Customer Journey)

New

Fully remote within the US, Monday to Friday 9 a.m. - 6 p.m. ETFull-TimeDirector

Salary125,000 - 150,000 USD per year

Apply NowOpens the employer's application page

Job Details

Experience: 7+ years in analytics, BI, experimentation, CRO, or growth analytics
Required Skills: SQLMicrosoft Power BI

Have 7+ years in analytics, BI, experimentation, CRO, or growth analytics.
Have led an analytics or experimentation program or function across multiple teams.
Have experience at a high-volume DTC e-commerce brand.
Have experience with subscription or replenishment business models.
Have strong SQL skills and hands-on experience with Power BI.
Be comfortable with statistics, funnel analysis, attribution, and measuring revenue impact across multiple data sources.
Have owned a testing program end to end, including its roadmap, prioritization model, KPI framework, and process.
Have a track record of partnering across content, lifecycle/CRM, development, and design without directly managing those teams.
Have experience creating documentation, processes, and shared resources that teams use.
Be able to turn analysis into clear, concise recommendations for leadership, in writing and in person.
Preferred: experience at a DTC e-commerce brand with $100M+ in annual revenue.
Preferred: health, wellness, or supplement industry experience.
Preferred: familiarity with A/B testing platforms, web analytics, session recording and heatmap tools, and/or WordPress, Shopify, Amazon, Klaviyo, Recharge, or FullStory.

Own core customer and revenue metrics, definitions, and the metrics catalog.
Check data accuracy before it reaches decision-makers.
Translate leadership questions into requirements, queries, and data models.
Partner with data engineering to ensure the data platform captures business needs.
Build and evolve reporting and dashboards, starting with the customer journey dashboard.
Own and prioritize the cross-departmental experimentation roadmap.
Set standards for test proposals, design, execution, and evaluation, including a shared intake process and KPI framework.
Lead analysis of test results, including statistical significance, incremental revenue, and win rate.
Run regular test reviews and maintain a shared library of learnings.
Turn analysis into recommendations for the Director of Customer Journey & Revenue and executive leadership.

View Full Description & ApplyYou'll be redirected to the employer's site