Bilingual Customer Support Representative (Portuguese/English) - Music Streaming

ModSquadMusic streaming

Brazil, Orientation and production hours are listed in Pacific Time (PT).Part-Time

Salary not disclosed

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Job Details

Languages: Communicate professionally and fluently in both Portuguese and English.
Required Skills: Customer serviceMultitaskingCustomer support

Have previous experience providing customer support through high-volume inbound messaging.
Have successfully managed at least 4–6 simultaneous chat conversations in a previous role.
Communicate professionally and fluently in Portuguese and English.
Learn new systems and workflows quickly.
Solve customer issues while following detailed procedures.
Maintain attention to detail while multitasking in a fast-paced environment.
Commit to 40 hours per week during the 8-week orientation period.
Self-schedule at least 25 hours per week, including 12 hours on Saturday and/or Sunday.
Use a Windows 11 or macOS Sequoia/Tahoe laptop or desktop; Chromebooks are not sufficient.
Install ModSquad security software and a two-factor authentication app on a mobile device.
Have a webcam or smartphone capable of capturing clear photos.
Have a stable broadband connection with a minimum speed of 25 Mbps and at least 8 GB RAM.

Assist customers with account questions, billing inquiries, technical troubleshooting, and other platform-related issues through inbound messaging.
Manage 5–6 customer conversations simultaneously.
Research and apply detailed workflows to resolve customer issues.
Navigate multiple systems while maintaining accuracy.
Balance speed, quality, and attention to detail while handling conversations.
Adapt to evolving platform policies and procedures.

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