Senior Implementation Manager
New
B
BankjoyDigital banking
Location: USA; Workplace: RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years in software implementation, client onboarding, or technical project management
- Required Skills
- JiraConfluence
Requirements
- Banking or fintech experience is required.
- At least 5 years in software implementation, client onboarding, or technical project management.
- Demonstrated ownership of complex financial institution projects from planning through launch.
- Experience with a core banking system or digital banking platform.
- Hands-on experience with configuration, integration dependencies, and technical troubleshooting.
- Experience managing concurrent client projects, external vendors, scope changes, and delivery risks.
- Practical experience with UAT, defect investigation, cutover planning, launch-readiness decisions, and post-launch stabilization.
- Clear written and verbal communication, including client conversations, executive updates, and explaining technical constraints.
- Experience mentoring colleagues and improving implementation processes.
- Experience with Smartsheet, Jira, and Confluence or equivalents.
- Ability to use company-approved AI tools for documentation and analysis while verifying outputs and following data-handling requirements.
Responsibilities
- Own complex client implementations from sales handoff and discovery through configuration, testing, launch, stabilization, and transition to Support and Client Success.
- Translate contracted scope into requirements, gap analysis, milestones, dependencies, owners, and acceptance criteria; resolve gaps and manage scope changes.
- Lead kickoff meetings, working sessions, and client status calls, explaining product limitations and core-specific requirements.
- Coordinate core providers, third-party vendors, Product, Engineering, QA, Operations, and implementation colleagues, maintaining accountability for dependencies and decisions.
- Configure and validate client environments through Bankjoy's admin tools, and document settings, integration prerequisites, data requirements, and limitations.
- Maintain Smartsheet plans and the Implementation Status sheet, provide weekly status updates, and escalate blockers with proposed recovery plans.
- Lead user acceptance testing, client training, and defect triage; investigate issues and provide technical owners with actionable evidence.
- Coordinate cutover plans, readiness reviews, go/no-go recommendations, and rollback planning; confirm client sign-off and required approvals before launch.
- Manage senior client escalations and concurrent priorities while maintaining delivery quality and client trust.
- Lead post-launch stabilization and handoff, improve core-specific guides and templates, and mentor colleagues.
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