Solutions Support Engineer
New
W
WizCloud security
Remote - USA, Must be comfortable working 9-6 EST.Full-TimeSenior
SalaryUS Base Pay Range $126,000 — $172,000 USD; compensation includes base salary + bonus + equity + benefits.
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Job Details
- Experience
- 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role; 2+ years of experience with Cloud technologies; 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
- Required Skills
- AWSPythonGCPJavaJavascriptKubernetesAzureLinux
Requirements
- Have 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
- Have 2+ years of experience with cloud technologies such as Azure, AWS, or GCP.
- Have 1+ year of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
- Be able to read or debug code in one or more of Java, Python, Shell, JavaScript, or JSON.
- Be proficient with command-line tools and Linux operating system environments.
- Be comfortable working 9-6 EST.
- Have experience with DevOps technologies.
- Be familiar with REST APIs or GraphQL.
- Know basic web technologies such as HTTP, HTML, and DNS.
- Understand networking fundamentals, including TCP/IP, routing, VPNs, VLANs, peering, and load balancing.
- Understand relational databases.
Responsibilities
- Provide technical customer support for the Wiz product.
- Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency.
- Identify cases that require technical or strategic escalation.
- Create, maintain, and coordinate incident management requests to product or engineering.
- Design and implement solutions that scale the support offering through automation.
- Participate in an on-call rotation for after-hours, holiday, and weekend support coverage.
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