Operations Lead

New

ServerfarmData centers

Remote, USAFull-TimeLead

SalaryCOMPETITIVE COMPENSATION PACKAGE BETWEEN SALARY, BONUS + BENEFITS

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Job Details

Experience: 5+ years in or around data centers (operations, critical facilities, IT infrastructure or DCIM), including 2+ years formally managing engineers or technicians
Required Skills: Project ManagementSQLTeam management

Have 5+ years of experience in or around data centers, including operations, critical facilities, IT infrastructure, or DCIM.
Have 2+ years of formal management experience with engineers or technicians, including responsibility for priorities, coaching, performance reviews, and hiring.
Have led projects end to end, coordinating internal teams and external customers and owning scope, schedule, stakeholders, and status.
Have worked with SCADA systems, including BMS and EPMS.
Be able to read and interpret data center construction documents, including single-line diagrams, floor plans, rack elevations, and panel schedules.
Use AI tools such as Claude or ChatGPT daily to extract, structure, and validate data, and have built prompts and automations.
Have advanced Excel and Power Query skills, SQL skills, and experience with structured formats such as CSV and JSON.
Communicate plainly, lead customer working sessions confidently, and explain technical findings to non-technical audiences.
Have worked with a DCIM, DCFM, or CMMS platform such as Nlyte, Sunbird, Hyperview, or MCIM.
Have written scripts in Python or PowerShell and worked with REST APIs.
Have supported colocation customers directly, including reporting and billing data.
ITIL or PMP certification is preferred.

Manage the InCommand Operations team, set priorities, coach and develop engineers, conduct performance reviews, and recruit as the team grows.
Maintain documented operating procedures and ensure new hires are trained to the team's standards.
Lead customer and site onboarding from kickoff through go-live, including scheduling, working sessions, risk tracking, and progress reporting.
Build site records in InCommand from construction documents and floor walks, and reconcile records against installed conditions.
Prepare bulk-upload worksheets and work with Integrations to define and validate site telemetry points.
Build repeatable AI-assisted workflows to extract and validate data, and audit existing site data for discrepancies.
Support customers and sites with platform use, including capacity monitoring, asset tracking, maintenance scheduling, and monthly reporting.
Train customers and site teams to use the service desk.
Document defects, write enhancement requests with acceptance criteria, test releases, and maintain help documentation.

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