AWS Solution Architect

Remote - Canada (Alberta, British Columbia, Ontario Only)Full-TimeMiddle

Salary not disclosed

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Job Details

Have customer-facing contact center experience.
Have experience building integrations across workforce management, CRM, and contact center solutions.
Have experience with communications protocols and APIs such as WebRTC and SIP.
Bring hands-on scripting or coding experience, such as Python, Java, C#, .NET, or Node.js.
Have API integration experience and strong troubleshooting and debugging skills.
Have experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and call center routing.
Know automation tools and frameworks such as Jenkins, GitLab CI/CD, or CodeDeploy.
Have contact center architecture knowledge and advanced knowledge of AWS services and cloud architecture.
Have experience in technology or software sales, presales, or consulting.
Be familiar with Salesforce Service Cloud and other contact center platforms such as Genesys, Cisco, Avaya, or Twilio.
Have experience with workforce management solutions, outbound dialers, and campaign management.
Know software development methodologies such as Agile and Scrum.
Certifications listed include AWS Cloud Practitioner, AWS Developer Associate or Professional, AWS Solution Architect or Professional, and Salesforce Certified Administrator.

Ensure customer success in building and launching Amazon Connect solutions.
Assess technology and audit existing systems to identify opportunities to move to AWS Connect and improve agent experience and productivity.
Review business processes and lead customer discovery to identify requirements and build project ROI estimates.
Educate customers on AWS and participate in architectural discussions to support successful cloud deployments.
Translate customer requirements into contact center designs using best practices and AWS services.
Oversee and mentor technical teams to deliver solutions on time, within budget, and to quality standards.
Coordinate technical teams and business stakeholders, managing communications, expectations, and priorities.
Lead contact center design, vision, and strategy discussions with customer service leadership.
Deliver end-user training and documentation.

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