AWS Technical Architect
N
NeuraFlash, Part of AccentureCloud architecture
Source API remote eligibility restrictions: CanadaFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- PythonWebRTCTerraformCloudFormation
Requirements
- Customer-facing contact center experience.
- Experience building integrations across workforce management, CRM, and contact center solutions.
- Experience with communications protocols and APIs such as WebRTC and SIP.
- Hands-on scripting or coding experience, such as Python, Java, C#, .NET, or Node.js.
- API integration experience and strong troubleshooting and debugging skills.
- Experience with CloudFormation, contact flow design, Lambda integration, Lex integration, and call center routing.
- Knowledge of contact center architecture and advanced AWS services and cloud architecture.
- Experience implementing infrastructure as code with AWS Cloud Development Kit (CDK) and Terraform.
- Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy.
- Salesforce knowledge and familiarity with Salesforce Service Cloud.
- Experience in technology or software sales, pre-sales, or consulting.
- Knowledge of contact center platforms such as Genesys, Cisco, Avaya, or Twilio; workforce management; and outbound dialers and campaign management.
- Knowledge of Agile and Scrum software development methodologies.
- AWS Cloud Practitioner Certification, AWS Developer Associate or Professional Certification, AWS Solution Architect or Professional Certification, and Salesforce Certified Administrator are listed qualifications.
Responsibilities
- Ensure customer success in building and launching Amazon Connect solutions.
- Conduct technology assessments and audits to evaluate the need to move to the AWS Connect platform.
- Facilitate business process reviews to identify customer requirements and processes.
- Lead customer discovery, build project ROIs, and present and estimate delivery approaches.
- Translate customer requirements into contact center designs using best practices and AWS services.
- Oversee and mentor technical teams to deliver solutions on time, on budget, and to required quality standards.
- Act as a liaison between technical teams and business stakeholders, managing expectations and priorities.
- Lead contact center vision and strategy discussions with customer leadership.
- Deliver end-user training and documentation.
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