Business Development & Customer Success Specialist

MultiplyMiiLogistics and shipping

Philippines (Remote), Monday - Friday 9am - 6pm ESTFull-TimeMiddle

Salary70,000 - 90,000 PHP per month

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Job Details

Experience: Minimum 2–3 years in logistics
Required Skills: Business DevelopmentMicrosoft ExcelCustomer serviceLead GenerationCustomer SuccessSlackAccount ManagementCRM

Have a minimum of 2–3 years of experience in logistics.
Have experience at DHL, UPS, or FedEx.
Have previous experience in outbound sales, business development, account management, or customer success.
Demonstrate customer service and administrative abilities.
Have strong written and verbal communication skills.
Have advanced proficiency in Excel.
Be highly organized and demonstrate attention to detail.
Have experience using Slack for internal communication.
Have experience with CRM or sales engagement tools.
Have knowledge of lead generation and prospect research.
Experience supporting retail, fashion, or e-commerce customers is preferred.
Experience with Google Sheets for cost comparison and data tracking is preferred.

Conduct outbound prospecting to retail and fashion companies across the US market.
Execute multi-touch outreach campaigns through email and phone calls.
Schedule qualified sales meetings for senior leadership.
Maintain accurate records of outreach activities and meeting outcomes.
Follow established outreach sequences and sales processes.
Build prospect lists using company-provided sales tools after the initial onboarding period.
Respond to US customer inquiries about shipment status, delays, or customs issues.
Liaise with DHL, UPS, and FedEx and customers to provide timely updates or requested information.
Maintain a 30-minute turnaround SLA for customer requests, excluding premium clients handled by another team member.

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