Senior Tooling and Automation Engineer
New
J
JobgetherManaged IT services
Fully remote employment within the United States.Full-TimeSenior
Salary120,000 - 160,000 USD per year
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Job Details
- Experience
- At least five years of experience in a managed service provider (MSP) or enterprise IT environment, focusing on tooling, automation, systems integration, or related technical functions.
- Required Skills
- PythonGitJavascriptRESTful APIsJSON
Requirements
- Have at least five years of experience in an MSP or enterprise IT environment focused on tooling, automation, systems integration, or related technical work.
- Have hands-on experience designing, building, and maintaining systems integrations.
- Have practical knowledge of REST APIs, webhooks, JSON, XML, and common authentication methods.
- Have experience using AI coding tools such as Claude, Cursor, Replit, or comparable platforms to produce maintainable code, and be prepared to demonstrate examples.
- Have practical development experience in at least one of Python, PowerShell, or JavaScript.
- Have working knowledge of Git for version control and collaborative development.
- Have experience administering Jira Service Management or a comparable ITSM platform, including workflows, request types, queues, and automation rules.
- Have working knowledge of RMM platforms, network monitoring, backup tooling, and alert management.
- Understand ITIL principles and structured, documented change management processes.
- Be able to diagnose issues across interconnected platforms, integrations, scripts, and automation workflows.
- Have experience taking ownership of a tooling ecosystem or complex integration environment and driving solutions through implementation.
- Have strong written and verbal communication skills for explaining technical concepts and working with customers and teams.
- Have a bachelor's degree in information technology or a related field, or equivalent practical experience.
- Preferred: direct experience with NinjaOne, Auvik, Bocada Cloud, or Jira Service Management; experience with vendor selection, proof-of-concept development, business justification, workflow automation, or iPaaS.
Responsibilities
- Design, develop, and support integrations connecting RMM, network monitoring, backup reporting, and service management platforms using REST APIs, webhooks, email, and structured data formats.
- Write scripts, applications, and automation workflows, using AI-assisted development tools as a primary coding approach.
- Manage and optimize Jira Service Management workflows, screens, ticket and request types, queues, and automations.
- Review alerting systems to reduce unnecessary noise and false positives and ensure notifications are timely and actionable.
- Troubleshoot complex tooling failures, identify root causes, implement corrective actions, and restore reliable operations.
- Define standards for integrations, alerting, configuration, and customer rollouts in collaboration with platform administrators.
- Lead build-or-buy decisions, vendor evaluations, proof-of-concept testing, tool selection, and implementation.
- Deploy and configure tooling for customer environments and implement agreed patching and observability alerting policies.
- Prepare SLO, utilization, and operational performance reports for delivery leadership.
- Document integrations, automations, configurations, and procedures, and execute changes within an ITIL-aligned change management framework.
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