Customer Success Representative I
New
A
ArteraMedical AI
Remote-US, Monday through Friday, 8:30 AM - 5:00 PM PSTFull-TimeEntry
Salary$21 - $26 an hour. In addition to the hourly rate, equity is a core component of our compensation.
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Job Details
- Experience
- 2 year minimum of customer service experience within healthcare or a clinical reference laboratory; 3 years minimum experience working in a collaborative environment
- Required Skills
- SalesforceProblem SolvingCustomer serviceSlackZendesk
Requirements
- Bachelor degree required.
- At least 2 years of customer service experience within healthcare or a clinical reference laboratory.
- At least 3 years of experience working in a collaborative environment.
- Previous sales support experience preferred.
- Understanding of clinical data and ability to convey sales and marketing messages.
- Thorough knowledge of customer service practices and sales principles.
- Strong problem-solving, communication, and organizational skills.
- Experience with Salesforce, Slack, and Zendesk preferred.
- Strong analytical and multitasking skills in a fast-paced, time-sensitive environment.
Responsibilities
- Support clinicians, clinical staff, laboratory staff, and administrators through onboarding, training, and product ordering.
- Review reports and dashboards to manage orders.
- Resolve support cases for assigned orders accurately and with attention to detail.
- Use pathology reports and other relevant clinical documents to support the order process.
- Document work consistently and follow standard operating procedures.
- Prioritize workload based on urgency and customer impact while meeting responsiveness and resolution benchmarks.
- Collaborate with Sales, Product, Lab, Billing, and Operations to resolve customer issues.
- Identify workflow and customer experience improvements and share field insights to inform product and service enhancements.
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