Head of Sales & Customer Success
New
D
DopplerSecrets management
Remote - USAFull-TimeDirector
Salary$275k - $340k OTE (60-40 split)
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Job Details
- Experience
- 5+ years of sales leadership at a high-growth SaaS company
- Required Skills
- SalesforceDevOpsSaaS
Requirements
- Have 5+ years of sales leadership experience at a high-growth SaaS company.
- Have led AEs and SDRs and carried a team sales number in enterprise software sales, with a record of hitting it.
- Be an effective player-coach who can participate in live deals and run forecast calls.
- Have experience selling software to technical buyers and be fluent in developer tools, DevOps, infrastructure, or security products.
- Be trained in MEDDPICC and able to apply it consistently in deal management.
- Have experience building and optimizing scalable processes, including territory planning, sales process mapping, CRM changes, and commission planning.
- Be comfortable leading a sales motion across mid-market and enterprise, with a mix leaning toward larger mid-market accounts.
- Have a proven ability to build pipeline through outbound.
- Preferred: familiarity with Apollo, Salesforce, Sales Navigator, or similar tools.
- Preferred: experience selling in DevTools, security, or cloud infrastructure.
Responsibilities
- Lead, mentor, and scale the AEs, SDRs, sales engineering, channel sales, and customer success teams across new business, renewals, and expansion.
- Run weekly forecast and pipeline reviews, deal coaching, and one-on-ones; build onboarding and training for new representatives.
- Refine the sales strategy and playbook, including segment-specific stages, qualification, pricing, and handoffs to customer success.
- Coach the team on strategic qualification, value framing, multi-stakeholder navigation, and contract negotiation.
- Act as executive sponsor on strategic deals and build relationships with senior customer stakeholders.
- Track productivity, conversion, retention, and rep capacity; apply MEDDPICC to opportunity qualification and forecasting.
- Work with Finance to set targets and quotas, shape commission plans, explain misses, and act early.
- Monitor account health, expansion pipelines, and market dynamics to identify growth opportunities.
- Partner with Marketing, Product, and Engineering to help customers realize value and expand, and share customer feedback to inform the product roadmap.
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