Digital Sales and Service Representative
New
1
1-800 ContactsVision care
Approved remote working locations (permanent residence): North Carolina, Texas and Utah, Training schedule: 10AM–5 PM MT, Monday–Friday. Example shift: 2:30pm–11pm MT.Full-TimeEntry
SalaryStarting base pay: $15.00 per hour + bonus potential of up to $6/hr
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Job Details
- Experience
- 2-3 years minimum customer service experience
- Required Skills
- Customer serviceMultitasking
Requirements
- Have a high school diploma or GED equivalent.
- Have at least 2–3 years of customer service experience.
- Type at least 40 words per minute and have technical proficiency.
- Have a reliable internet connection with at least 20 Mbps download and 10 Mbps upload speeds.
- Have a private, dedicated workspace free from interruptions or distractions that promotes confidentiality.
- Be able to multitask and prioritize tasks.
- Attend all three weeks of training; 100% attendance is mandatory.
- Work a weekend shift (Saturday or Sunday) each week.
- Be available for afternoon or evening shifts.
Responsibilities
- Manage up to three concurrent incoming customer chats using NICE CXOne.
- Consult customers on the best value for their contact lens purchases.
- Reply to incoming customer emails or MMS as business needs require.
- Request prescriptions by phone from eye care providers when needed.
- Identify and resolve problems to create a positive customer experience.
- Maintain revenue-per-chat, quality, availability, and timeliness metrics.
- Communicate with the manager and team through meetings and team chats.
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