Digital Sales and Service Representative
New
1
1-800 ContactsContact lenses
Train and work remotely from approved states (Utah, Florida, North Carolina and Texas), Training: Three weeks (10AM – 5 PM MT, M-F); shifts will be in the afternoon/evenings (ex. 2:30pm-11pm MT)Full-TimeJunior
SalaryStarting base pay: $15.00 per hour + bonus potential of up to $6/hr
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-3 years minimum customer service experience
- Required Skills
- Customer service
Requirements
- High school diploma or GED equivalent.
- At least 2–3 years of customer service experience.
- Type at least 40 words per minute.
- Demonstrate technical proficiency.
- Have a reliable internet connection with speeds of at least 20 Mbps download and 10 Mbps upload.
- Maintain a private, dedicated workspace free from interruption or distraction that promotes confidentiality.
- Multitask and prioritize at the same time.
- Be available to work scheduled shifts, including a Saturday or Sunday shift each week.
- Attend all three weeks of training; 100% attendance is mandatory.
- Chat sales and contact center experience are a plus.
Responsibilities
- Manage up to three concurrent incoming customer chats through the NICE CXOne platform.
- Consult customers on the best value for their contact lens purchases.
- Reply to incoming customer emails or MMS as business needs require.
- Communicate with managers and team members in the virtual work environment.
- Request prescriptions by phone from eye care providers as needed.
- Identify and resolve problems to create a positive customer experience.
- Maintain revenue-per-chat, quality, availability, and timeliness metrics.
- Follow 1-800 Contacts policies and procedures.
View Full Description & ApplyYou'll be redirected to the employer's site
