Clinical Case Manager
New
L
Lyra HealthMental health
Based in the UK or ROIPart-TimeManager
Salary£30,000 - £35,000 a year
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Job Details
- Experience
- Minimum of 2 years working experience.
- Required Skills
- Risk Management
Requirements
- Hold a bachelor’s or master’s-level counselling qualification appropriate to professional standards in the United Kingdom and/or Republic of Ireland.
- Have current registration or accreditation with a relevant professional body.
- Have a minimum of 400 hours of therapeutic delivery post qualification.
- Have a minimum of two years’ working experience.
- Have experience with a broad range of psychological health and workplace-related issues, including mental health, trauma, stress, relationship issues, child-related issues, anxiety, and substance-related issues.
- Have experience working with high-risk cases, including suicide, abuse, and substance use and abuse.
- Have experience working in high-pressure, time-limited environments.
- Be able to prioritize, multitask, and work in a time-pressured environment.
- Have computer literacy and be able to type while conducting clinical work on the phone.
- Have the ability to provide telephonic therapy and a good telephone manner.
- Have a good clinical understanding and ability to manage risk.
- Be able to work within a team and manage time effectively.
Responsibilities
- Provide the first point of contact for service users through the helpline or online chat.
- Offer brief, goal-focused therapeutic support and psychoeducation to support service users in the moment.
- Complete clinical and therapeutic assessments to determine service-user needs.
- Conduct risk assessments and implement risk-management plans as required.
- Identify appropriate contracted therapy sessions, other services, local charities, or healthcare options based on assessment outcomes.
- Deliver video-based therapy sessions and manage cases and caseloads.
- Record information pertinent to clinical case management in the clinical database.
- Follow clinical and operational protocols, standards, service levels, and procedures.
- Collaborate with global clinical teams and liaise with affiliate clinicians for case updates.
- Contribute to service and business development, governance, and quality assurance.
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