VP, Client Success
New
A
AtmoseraManaged services
Remote - USFull-TimeVp
Salary not disclosed
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Job Details
- Experience
- 10+ years in Client Success, account management, service delivery, or client-facing technology leadership, including 5+ years leading managers or senior professionals.
- Required Skills
- SalesforceAzureServiceNow
Requirements
- Bring 10+ years of experience in Client Success, account management, service delivery, or client-facing technology leadership.
- Have 5+ years of experience leading managers or senior professionals.
- Demonstrate ownership of retention, renewals, expansion, executive relationships, and client-risk management in a recurring-revenue technology business.
- Have experience building or materially improving client-success frameworks, portfolio segmentation, health scoring, success planning, executive reviews, renewal governance, and client-feedback loops.
- Interpret MRR performance, forecast renewals and expansion, evaluate account economics, prioritize a portfolio, and distinguish relationship, delivery, commercial, and adoption risk.
- Engage credibly with cloud and security leaders and connect Azure operations, security, FinOps, and modernization opportunities to business outcomes.
- Communicate effectively with executives and exercise judgment in difficult client conversations.
- Align Sales, Operations, Security, Professional Services, Finance, and technical teams around shared client outcomes while preserving decision rights and accountability.
- Demonstrate a record of hiring, coaching, developing, and retaining client-facing teams; setting performance standards; managing capacity; and building succession depth.
- Convert ambiguity into operating discipline, identify root causes, use evidence to guide decisions, and implement scalable improvements across a distributed organization.
Responsibilities
- Own the client-success model across transition, onboarding, adoption, service reviews, executive engagement, renewal preparation, and ongoing value realization.
- Own retention performance and renewal readiness for the managed services portfolio, partnering with Sales on commercial strategy, contracting, and expansion pursuits.
- Translate Azure operations and consumption, cloud security, FinOps, application modernization, Data & AI, and service-performance information into client business outcomes.
- Build a client health-scoring and risk-management approach, lead executive save plans for at-risk clients, and assign corrective actions.
- Oversee the development and adoption of the Atmosera Client Success Framework, including portfolio segmentation, success plans, service-review standards, executive coverage, and renewal governance.
- Create clear handoffs and decision rights across Client Success, Client Operations, Security Operations, Professional Services, Sales, and Finance.
- Lead, coach, and develop Client Success Managers and Technical Client Success Managers; establish portfolio coverage, capacity expectations, account-planning standards, and performance cadence.
- Create client-feedback loops that inform service, process, and go-to-market improvements, and bring client evidence into leadership decisions.
- Partner across Atmosera to identify Azure consumption, Microsoft co-sell, cloud security, FinOps, Data & AI, and application modernization opportunities.
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