QC Servicing Analyst
New
F
firstsourcMortgage servicing
United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Minimum 2 years of experience, with direct experience in the mortgage industry. Preferred: Five years or more experience in the mortgage industry.
- Required Skills
- Microsoft ExcelMicrosoft Office
Requirements
- Have a minimum of 2 years of experience, including direct experience in the mortgage industry.
- Demonstrate working knowledge of Microsoft Office products and a high level of confidence in Microsoft Excel.
- Work independently and coordinate tasks to keep work flowing within the department.
- Adapt to changing needs and meet deadlines.
- Demonstrate strong written and verbal communication skills.
- Maintain high attention to detail and produce high-quality work.
- Be willing to learn mortgage servicing terms and concepts.
- Preferred: Have five or more years of mortgage industry experience.
- Preferred: Have experience in mortgage servicing and/or mortgage quality control.
Responsibilities
- Manage and reconcile incoming loan files and data delivered by clients.
- Coordinate with auditors and clients on selections, file-transfer problems, loan replacements, upload questions, and problem solving.
- Set up audits by mapping fields and criteria in the proprietary system, building sampling spreadsheets, and following client selections in Statements of Work.
- Contact clients for missing documents or data and assist the Team Leader with monitoring SLAs and audit completion.
- Assign audit reviews to analysts and replace loans within audits as needed.
- Prepare audit reporting within Service Level Agreements, verify loan counts, and upload reports to the client dashboard.
- Update the Servicing Tracker multiple times daily with file, audit, reporting, and billing status.
- Reconcile billing data across reporting, the Servicing Tracker, system billing templates, invoices, and client Statements of Work.
- Complete Servicing QC audit reviews on performing and non-performing loans.
- Attend internal and client meetings as requested.
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