Financial Services Supervisor
New
P
Primo BrandsFinancial operations
Remote, USFull-TimeManager
SalarySalary: $89,444.00–$122,639.45, this role is eligible for an annual bonus.
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Job Details
- Languages
- Candidates must possess strong English language skills.
- Experience
- At least one year of experience leading employees preferred; at least five years of experience working within RMS preferred.
- Required Skills
- Microsoft ExcelMicrosoft OfficeTeam managementProcess improvement
Requirements
- High school diploma, GED, or equivalent work experience required.
- At least one year of experience leading employees preferred.
- At least five years of experience working within RMS preferred.
- Ability to manage a frontline team of employees.
- Ability to train and coach employees.
- Ability to effectively prioritize workload and multitask.
- Proficiency in MS Office, with a focus on Excel.
- Strong English language skills for customer communication and collaboration.
- Ability to work independently and perform well in high-stress situations.
- Strong decision-making and problem-solving ability.
- Dependability, flexibility, and exceptional organizational skills.
- Ability to lead change in a fast-paced environment.
Responsibilities
- Lead, coach, and support Account Services teams in executing business activities and improving processes.
- Manage time and attendance, staff selection, and employee performance.
- Guide associates in achieving goals through negotiation, teamwork, collaboration, and motivation.
- Resolve customer escalations and complex technical issues, including reconciliations, with internal departments and external vendors.
- Partner with sales colleagues and business partners to support customers and address complex situations.
- Complete quality evaluations, provide associate feedback, and help develop department standards.
- Triage system issues, identify stopgap measures, and communicate with IT, vendors, and business partners.
- Create and analyze ad hoc reports to identify issues and trends and support root-cause resolution.
- Monitor department volumes and performance, escalate issues, and shift resources as needed.
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