Customer Support Consultant (English & Thai Speaking)
New
P
Pinewood.AIAutomotive technology
Workable workplace: remote; Workable locations: Bangkok, Bangkok, ThailandFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- To be fluent in both Thai and English for effective communication across regions.
- Experience
- At least 1 year of experience in a customer support/helpdesk environment
- Required Skills
- TroubleshootingCustomer support
Requirements
- Be fluent in both Thai and English.
- Have at least 1 year of experience in a customer support or helpdesk environment.
- Bring strong troubleshooting and diagnostic skills.
- Have strong time-management skills and the ability to prioritize a dynamic workload.
- Demonstrate attention to detail and a continuous-improvement mindset.
- Have level education or equivalent work experience.
- Show a genuine interest in technology, automotive operations, and customer success.
- Dealership experience or experience with the Pinewood.AI system is a major plus.
- Experience in SaaS, IT, or automotive sectors is preferred.
- A degree in IT, Software, or an automotive-related field is beneficial but not essential.
- Be available to work within customer working time, with occasional weekend and bank holiday support on a rolling pattern.
Responsibilities
- Provide support to dealership customers via phone, email, and calls.
- Diagnose and resolve system issues in a timely, professional manner.
- Log, monitor, and manage support tickets through to resolution.
- Escalate support tickets when necessary.
- Maintain and continuously build Pinewood’s internal knowledge base.
- Provide internal teams with feedback about recurring issues and system improvements.
- Assist and mentor new team members as expertise grows.
- Contribute to the organization’s information security strategy and follow established security measures.
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