Oracle Utilities Field Service Solution Architect
New
A
Apex ITUtility technology
Location: US - RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 8+ years of Oracle Field Service experience, including multiple implementations for electric, gas, or water utilities.
- Required Skills
- RESTful APIs
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- 8+ years of Oracle Field Service experience.
- Multiple Oracle Field Service implementations for electric, gas, or water utilities.
- Deep understanding of Oracle Utilities applications and utility operations.
- Knowledge of metering, outage management, customer service, and service-order management.
- Strong understanding of cloud architecture and service delivery.
- Experience with Oracle Cloud Infrastructure (OCI).
- Experience with Oracle Integration Cloud (OIC), REST/SOAP APIs, and system integration tools.
- Oracle certifications, such as Oracle CX Service Cloud or Oracle Field Service Cloud, are desired.
- Experience with ITIL practices and change management is desired.
- Familiarity with mobile field service device configurations and support is desired.
- Willingness and ability to travel as required by customer projects; travel could be as high as 75%.
Responsibilities
- Lead the architecture, design, and delivery of Oracle Field Service solutions for electric, gas, and water utility clients.
- Facilitate discovery workshops with utility business stakeholders to define requirements, business processes, and transformation objectives.
- Design field service solutions for metering, service connections and disconnections, outage response, inspections, work orders, and asset maintenance.
- Develop architectures integrating Oracle Field Service with Oracle Utilities applications, including CC&B, C2M, MDM, WAM, and Outage Management solutions.
- Advise utility operations leaders, field service managers, dispatch teams, and executive stakeholders throughout project delivery.
- Assess business processes and recommend practices for scheduling, routing, workforce utilization, customer appointments, and mobile workforce enablement.
- Define integration, data migration, and technical architecture strategies for enterprise utility ecosystems.
- Lead solution design reviews, architecture governance, testing, and production deployments.
- Support business development through client presentations, solution demonstrations, proposal responses, and project estimation.
- Review project deliverables and contribute to internal knowledge and reusable solution assets.
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