Technical Support Advocate T1
B
BoldrTechnical support
Workable workplace: remote; Workable locations: Philippines; Location: Philippines, Available to work US business hours and weekends, with flexibility based on operational needs.Full-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Native or near-native written and spoken English with excellent grammatical accuracy.
- Experience
- 2 years of technical support experience (including support on the user-facing end)
- Required Skills
- Technical support
Requirements
- Have 2 years of technical support experience, including user-facing support.
- Preferably have experience supporting customers via email and chat.
- Have experience installing software and programs on computers and phones.
- Have technical know-how to troubleshoot bugs and find solutions.
- Have intermediate-level knowledge of web-based and mobile apps.
- Be available to work US business hours and weekends, with flexibility based on operational needs.
- Have native or near-native written and spoken English with excellent grammatical accuracy.
- Be able to explain complex and abstract concepts simply and convey tone effectively in writing.
- Be able to handle high volumes of customer interactions and work under pressure.
- Have strong conflict-resolution skills and the ability to handle escalations.
- Be proactive, detail-oriented, adaptable, and able to troubleshoot independently with limited supervision.
- Basic knowledge of real estate terms and processes is a plus.
Responsibilities
- Provide hands-on technical troubleshooting, feature explanations, and best-practice guidance for the product.
- Resolve tickets for staff-generated technical requests and troubleshoot technical and process issues.
- Install, modify, and make minor repairs to computer hardware and software systems.
- Consult with users to determine appropriate hardware and software needs.
- Test new programs for compatibility with existing software and hardware, and make modifications.
- Install software and applications needed for workflow.
- Train users on new software through tutorials, manuals, and digital instruction pages.
- Tune software, network, and database performance.
- Document hardware and software updates and prepare user operation instructions.
- Support other team members to ensure program success.
View Full Description & ApplyYou'll be redirected to the employer's site
