Implementation Manager
New
A
AsanaEnterprise SaaS
This role can either be fully remote depending on which US state you live in, or based in our San Francisco office with an office-centric hybrid schedule.Full-TimeManager
Salary147,000 - 167,000 USD per year
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Job Details
- Required Skills
- Change ManagementSaaSGenerative AI
Requirements
- Bring experience in customer-facing implementation or consulting roles.
- Have guided structured onboarding or technical platform deployments in SaaS or enterprise consulting environments.
- Understand generative AI, AI workflow design, agent orchestration, enterprise platforms, and data governance.
- Demonstrate ability to guide teams through AI change management and user adoption challenges.
- Have experience managing complex, concurrent enterprise projects and workstreams.
- Hold internal and customer stakeholders accountable to milestones and deliverables.
- Facilitate customer discovery sessions and translate feedback into actionable configuration decisions.
- Align cross-functional partners, including sales, customer success, product, and IT.
- Communicate complex processes clearly to executive sponsors and front-line end users.
Responsibilities
- Lead structured onboarding engagements, aligning customer stakeholders on platform setup, workflow priorities, and success metrics.
- Assess workflow complexity and identify high-impact Asana AI opportunities.
- Document implementation plans with prioritized workflows, risk mitigation strategies, and next steps.
- Guide customers through process mapping, workflow configuration, and user acceptance testing.
- Coordinate workflow owners, IT, business stakeholders, and end users across kickoff, enablement, and launch milestones.
- Develop deployment roadmaps and documentation for scaling Asana AI usage, adoption, and use cases.
- Lead recurring operational check-ins to monitor workflow performance, surface user pain points, and identify AI adoption opportunities.
- Partner with Customer Success, Sales, and R&D to share customer feedback and support expansion opportunities.
- Build repeatable engagement frameworks and processes for delivery across enterprise customers.
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