Implementation Manager
New
O
OloRestaurant technology
Fully remote, offering you flexibility to work from anywhere within the UKFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years experience managing customer relationships, relevant project or account management work, or integration implementation work
- Required Skills
- Project ManagementSalesforceJiraAsanaZendeskAccount Management
Requirements
- Have 5+ years of experience managing customer relationships, in relevant project or account management work, or in integration implementation work.
- Demonstrate the ability to create an excellent customer experience and advocate for customers.
- Be aware of project management practices and manage work toward critical deadlines using internal stakeholders or external partners.
- Demonstrate problem-solving ability using available resources and explain problems and resolutions clearly.
- Be able to understand technical details of varying complexity to accomplish project objectives.
- Preferred experience with Asana, Jira, Salesforce, Google Suite, and Zendesk.
- Be available for after-hours and weekend on-call work or a non-traditional shift when business needs arise.
- Be able to travel occasionally as needed.
Responsibilities
- Manage a portfolio of projects involving product and platform integration work, and ensure successful outcomes.
- Apply knowledge of Olo's products and how they interact with customers' technology stacks.
- Provide advanced technical troubleshooting and support for customer implementations, escalating issues to cross-functional teams when needed.
- Work with external product partners to resolve bugs in active customer implementations.
- Conduct customer training on product integration best practices and troubleshooting.
- Identify and advocate for product enhancements that benefit customers or internal operations.
- Collaborate with the product team to communicate product changes and updates and explain their business and customer impact.
- Contribute to initiatives to improve implementation velocity and process efficiency.
- Guide customers on best practices based on their implementation environments.
- Act as an escalation point and coordinate issues through to resolution.
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