Tier 1 Technical Support Analyst
O
OSCAR ProHealthcare technology
Remote opportunity open to candidates across Canada, with the exception of Quebec, Shift hours are 8:00 AM to 5:00 PM Eastern Standard Time.ContractEntry
Salary55,000 CAD per year
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Job Details
- Required Skills
- Customer serviceTroubleshootingTechnical support
Requirements
- Have customer service, call centre, or technical support experience.
- Demonstrate technical aptitude and comfort working with software.
- Be able to troubleshoot issues independently and research solutions.
- Be analytical and resourceful in isolating, defining, and resolving technical issues.
- Work with structure and rigour while balancing accuracy with timely delivery.
- Clearly and patiently explain technical concepts.
- Have strong written and verbal communication skills.
- Pay meticulous attention to detail in documentation.
- Respect compliance and privacy standards in healthcare technology.
- Be adaptable and committed to continuous learning.
Responsibilities
- Provide phone and ticket-based support to healthcare providers and clinics using the EMR system.
- Guide users through product features and help them use the software effectively in their daily work.
- Troubleshoot technical issues and support timely resolution.
- Create and maintain clear, accurate, user-friendly guides for customers and internal teams.
- Partner with internal teams on projects and escalate issues when required.
- Share insights to help prevent recurring problems.
- Identify opportunities to improve workflows, reduce customer friction, and enhance the support experience.
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