- Take technical support calls and emails from electricians and installers during the support window.
- Diagnose pixel data problems, DMX addressing, voltage drop, controller setup, and warranty issues.
- Write fixes as knowledge-base articles, checklists, and short videos.
- Produce wiring diagrams and fixture layouts in AutoCAD from the design lead's markups.
- Build the costed bill of materials that accompanies the design packages.
Technical supportAutoCAD