Technical Support Specialist - LED Lighting Controls (DMX/Pixel)
New
G
Green LED Lighting SolutionsLED lighting controls
Remote, full-time employee, anywhere in the US or Canada., 9:00 AM to 6:00 PM Eastern, Monday to FridayFull-TimeJunior
Salary55,000 - 70,000 USD per year
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Job Details
- Experience
- 2+ years in technical support, field service or commissioning for LED lighting, lighting controls, AV or similar low-voltage electronics
- Required Skills
- AutoCADTechnical support
Requirements
- Have 2+ years in technical support, field service, or commissioning for LED lighting, lighting controls, AV, or similar low-voltage electronics.
- Have working knowledge of DMX512 addressing and topology.
- Understand SPI pixel basics.
- Understand low-voltage DC power, including voltage drop, power injection, and PSU sizing.
- Use AutoCAD well enough to turn a markup into a clean electrical schematic.
- Use AI tools daily in your work.
- Be available from 9:00 AM to 6:00 PM Eastern, Monday to Friday.
- Nice to have: hands-on experience with Advatek, Falcon, PixLite, ENTTEC, Pharos, or Madrix.
- Nice to have: experience with RMA or warranty processes.
- Nice to have: experience with Elfsquad, Business Central, or a similar CPQ/ERP.
- Nice to have: an electrical or electronics technology diploma.
Responsibilities
- Take technical support calls and emails from electricians and installers during the support window.
- Diagnose pixel data problems, DMX addressing, voltage drop, controller setup, and warranty issues.
- Write fixes as knowledge-base articles, checklists, and short videos.
- Produce wiring diagrams and fixture layouts in AutoCAD from the design lead's markups.
- Build the costed bill of materials that accompanies the design packages.
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