GoHighLevel Specialist — Automation & Customer Support

Seamless AssistHealth & Fitness

This is a fully remote role open to candidates based in Colombia., US Eastern Time (EST) business hoursFull-TimeJunior

Salary not disclosed

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Job Details

Languages: Exceptional written and spoken English
Experience: 2+ years of hands-on GoHighLevel experience; 1+ year providing customer or technical support
Required Skills: Customer support

Have 2+ years of hands-on GoHighLevel experience building workflows, pipelines, funnels, and campaigns for live businesses.
Have 1+ year of customer or technical support experience through tickets, live chat, calls, or client success.
Have working knowledge of Zapier, Make, n8n, or webhooks for connecting GoHighLevel to other tools.
Actively use Claude, ChatGPT, or Gemini to build, write, and troubleshoot.
Understand email and SMS deliverability, including A2P 10DLC registration.
Be able to work US Eastern Time (EST) business hours from Colombia.
Have exceptional written and spoken English.
Have reliable high-speed internet and a dedicated workspace.
Preferred: experience with gyms, fitness studios, or membership-based businesses.
Preferred: experience with gym management software such as Mindbody, ABC Glofox, PushPress, or Zen Planner.
Preferred: GHL Admin certification, familiarity with GHL Conversation AI or AI Employee features, or experience with Facebook and Instagram lead-generation campaigns into GoHighLevel.

Build and maintain lead-nurture workflows for SMS and email follow-up, trial bookings, and leads who do not book.
Automate member communications, including reminders, no-show follow-up, onboarding, and milestone check-ins.
Run retention and reactivation campaigns for lapsed or frozen members, expiring memberships, failed payments, and win-back offers.
Set up and manage GoHighLevel pipelines, calendars, forms, surveys, funnels, custom fields, and tags.
Build and send email and SMS campaigns, and automate review requests and referral campaigns.
Integrate GoHighLevel with gym management software, payment tools, and Facebook and Instagram lead sources using native integrations, Zapier, Make, n8n, or webhooks.
Provide first-line GoHighLevel support and respond to member and lead inquiries in the Conversations inbox.
Troubleshoot workflow, messaging, calendar sync, deliverability, and integration issues; escalate platform-level or out-of-scope issues to the gym owner.
Train gym staff on GoHighLevel and create dashboards, SOPs, and how-to guides; audit workflows and propose improvements.

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