Customer Success Specialist (LegalTech)
C
CodekeeperLegalTech software escrow
Source API remote eligibility restrictions: ColombiaFull-Time
Salary10,000 - 100,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent written English communication skills
- Required Skills
- Customer SuccessAnalytical thinkingCustomer support
Requirements
- Be familiar with LegalTech concepts.
- Have prior experience in customer success or a similar role; this is preferred.
- Be proficient in drafting legal documents.
- Have exposure to working with diverse companies of varying sizes and industries.
- Demonstrate analytical thinking and a proactive attitude.
- Have excellent written English communication skills.
- Be proficient with modern web tools such as Google Docs and similar platforms.
- Be highly organized and attentive to detail.
- Be comfortable adapting and multitasking in a fast-paced environment.
Responsibilities
- Respond to users and leads with questions about the services and managing their Codekeeper accounts.
- Handle customer requests quickly and correctly.
- Support customers in setting up connections between their source code management platforms.
- Ensure customer setup is administered correctly on the company’s side.
- Guide leads who have questions about the service through email and website chat.
- Draft reports based on information provided by customers and send them back.
- Draft legal language for written agreements to fit customer requirements.
- Prepare required documents for manager review before sharing them with clients.
View Full Description & ApplyYou'll be redirected to the employer's site
