Principal Solution Consultant (Pre-Sales)
New
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Neuron7.aiAI service software
USA - Remote; 100% remote positionFull-TimePrincipal
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in Solution Consulting / Sales Engineering for SaaS product companies.
- Required Skills
- Microsoft DynamicsRESTful APIsServiceNow
Requirements
- Have 5+ years of experience in Solution Consulting or Sales Engineering for SaaS product companies.
- Bring enterprise selling experience and the ability to navigate complex, multi-stakeholder sales cycles.
- Have deep functional knowledge of Contact Center and Field Service use cases.
- Understand triage, dispatch, parts management, and the break-fix lifecycle.
- Have functional knowledge of ServiceNow, Salesforce Service Cloud or FSM, Microsoft Dynamics, or Oracle CX.
- Be able to read and understand data structures.
- Be comfortable discussing APIs, data ingestion, and cloud security with IT stakeholders.
- Bring strong presentation skills for executive audiences and workflow discussions with service managers.
- Experience with customers in Manufacturing, Medical Devices, or High Tech is highly preferred.
Responsibilities
- Lead discovery sessions to understand prospect Contact Center and Field Service workflows, data availability, and pain points.
- Configure and deliver product demonstrations tailored to customer use cases and business impact.
- Define success criteria and manage the scope of pre-sales proof of concepts.
- Work with customer subject matter experts to validate AI predictions, gather feedback, and prepare executive readouts.
- Partner with the sales team to build ROI models for service metrics such as First Time Fix Rate, Truck Rolls, and Average Handling Time.
- Lead technical validation and responses to RFPs, RFIs, and InfoSec questionnaires.
- Explain the product architecture and its integration with customers' CRM and field service management systems.
- Share market feedback with the Product team and advocate for product capabilities that support future sales.
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