Conversational AI Engineer - Google/GECX & Code Agents

T
TTEC DigitalConversational AI
This is a permanent, fully remote position based in the Philippines., Candidates must be willing to work in US business hours.Full-TimeMiddle
Salary not disclosed
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Job Details

Experience
3+ years of experience building conversational AI solutions, virtual agents, or programmatic AI workflows.
Required Skills
Node.jsPythonGitTypeScriptRESTful APIsBigQuery

Requirements

  • Bachelor’s degree in computer science, an engineering field, or equivalent practical experience.
  • 3+ years of experience building conversational AI solutions, virtual agents, or programmatic AI workflows.
  • Strong proficiency in Python or TypeScript/Node.js.
  • Hands-on experience with complex JSON payloads, RESTful APIs, and cloud-hosted webhooks.
  • Experience with Git-based developer workflows and command-line interfaces for software versioning and deployment.
  • Hands-on experience with Google GECX Code Agent tooling, such as cxas-scrapi workspace/SDK or Python-based agent foundries.
  • Technical understanding of Dialogflow CX, CX Agent Studio, or similar stateful conversational frameworks.
  • Experience deploying streaming, low-latency audio-to-audio voice agents and integrating with telephony (SIP/RTP) or CCaaS partner environments.
  • Understanding of prompt engineering safety protocols, blocklists, and programmatic fallback behaviors.
  • Experience with BigQuery or Google Cloud Logging to extract conversation traces, search text transcripts, and build performance metrics.
  • Willingness to work US business hours.

Responsibilities

  • Build and configure modular, hierarchical agent networks using CX Agent Studio and programmatic Code Agents.
  • Write backend logic, data transformation scripts, and custom tool callbacks in Python or TypeScript.
  • Use uv environments and the cxas CLI for structural linting and semantic instruction validation.
  • Author and maintain structured agent instructions that connect custom tools and sub-agent routing.
  • Integrate Code Agents with databases, product catalogs, CRMs, and CCaaS networks using MCP or secure OpenAPI webhooks.
  • Create golden-scenario tests and simulation evaluations to test multi-turn agent trajectories and prevent conversational regressions.
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