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Professional Services Manager II

Professional Services Manager II

A
AxonPublic safety technology
Remote, United StatesFull-TimeManager
Salary78,525 - 125,640 USD per year
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Job Details

Experience
3+ years of hands-on technical deployment, implementation, field service, professional services, systems integration, or comparable experience.

Requirements

  • Have 3+ years of hands-on technical deployment, implementation, field service, professional services, systems integration, or comparable experience.
  • Have strong knowledge of TCP/IP networking and network troubleshooting in IP-based environments.
  • Have working knowledge of LAN, WAN, VPN, VLAN, DHCP, DNS, switching, routing, wireless, and cellular communications.
  • Have hands-on experience installing, configuring, supporting, or troubleshooting network-connected hardware and software.
  • Have working knowledge of Windows operating systems and applications.
  • Demonstrate troubleshooting and root-cause-analysis skills across hardware, software, networking, and infrastructure.
  • Have experience working directly with customers in technical environments and independently owning technical projects.
  • Be able to read and follow technical documentation, diagrams, installation standards, and deployment procedures.
  • Be able to explain technical concepts and train technical and non-technical users.
  • Be willing and able to travel extensively throughout the United States.
  • Have a valid driver’s license with an acceptable driving record.
  • Be able to stand, bend, climb, stoop, and lift or carry equipment up to 75 pounds, with or without reasonable accommodation.

Responsibilities

  • Own assigned deployments from initial preparation through successful customer handoff.
  • Serve as the onsite Axon technical lead and primary deployment point of contact.
  • Install, configure, commission, validate, and support Axon hardware, software, cameras, networking equipment, and connected technologies.
  • Review technical prerequisites and verify site readiness, infrastructure, networking, power, and access.
  • Troubleshoot hardware, software, networking, cellular connectivity, cameras, Windows systems, and integrations.
  • Train customer administrators, technical contacts, and end users on deployed technologies and workflows.
  • Create and maintain site assessments, network diagrams, installation records, system configurations, and deployment reports.
  • Coordinate with customer stakeholders, internal Axon teams, and third-party installation partners.
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78,525 - 125,640 USD per year
Apply Now