Implementation Engineer - ERP Integrations
New
C
CanalsERP integrations
Location: New York; Secondary Locations: Sao Paulo, Cali, Bogota, Porto Alegre, Joinville; Workplace: RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English proficiency required; Spanish or Portuguese a plus
- Experience
- Typically, 2–4 years in a technical implementation, technical account management, integrations, or customer engineering role at a SaaS company
- Required Skills
- EclipseSAPRESTful APIsJSON
Requirements
- Typically have 2–4 years of experience in technical implementation, technical account management, integrations, or customer engineering at a SaaS company.
- Be familiar with APIs, REST endpoints, authentication methods, and JSON payloads.
- Have experience with ERPs or a strong desire to learn systems such as Eclipse, P21, and Infor in depth.
- Be comfortable working directly with customers, managing implementations, and troubleshooting integration issues.
- Explain technical concepts clearly to technical and non-technical users.
- Bring strong organization and project management abilities.
- Be comfortable working in a fast-moving, fully remote environment with high ownership.
- Have English proficiency; Spanish or Portuguese is a plus.
Responsibilities
- Implement integrations between Canals and integration partners, including ERPs such as Eclipse, P21, Infor, SAP, and Acumatica, using standardized templates and API credentials.
- Build expertise in how ERP systems handle data, access, authentication, and configuration.
- Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions.
- Collect access details, configure endpoints, test APIs, and validate end-to-end data flows for post-sale integrations.
- Troubleshoot integration issues and escalate them to the Lead Support Engineer or Engineering when needed.
- Participate in customer onboarding and go-live calls as the technical owner of the integration process.
- Document integration steps, ERP nuances, and repeatable best practices for internal and customer use.
- Collaborate with Customer Success, Support, Product, and Engineering to support smooth integrations.
- Provide occasional support coverage using Zendesk.
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