Customer Success Account Manager
New
R
RedpointCustomer data
Remote (USA)Full-TimeMiddle
Salary85,000 - 115,000 USD per year
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Job Details
- Experience
- 3–5 years of experience in a similar role; Customer Success or Account Management: 3–5 years (Required). Marketing Technology, Business Consulting, Data management/data quality/identity resolution, and Project Management: 3 years (Preferred).
- Required Skills
- Customer SuccessAccount Management
Requirements
- Hold a bachelor's degree.
- Have 3–5 years of experience in Customer Success or Account Management.
- Demonstrate measurable retention and renewal results managing enterprise and mid-market accounts.
- Engage senior stakeholders and executive sponsors, build account roadmaps, and coordinate across stakeholders.
- Have experience leading renewal conversations.
- Coordinate Sales, Services, Support, and Product teams to deliver for customers.
- Operate independently, planning and prioritizing a book of business with minimal oversight.
- Knowledge of data readiness, data quality, identity resolution, or Customer Data Integration is encouraged.
- Knowledge of Customer Data Platforms, data preparation and governance for AI and machine-learning use cases, marketing campaign management, customer engagement, or omnichannel marketing and personalization is encouraged.
- Experience in Marketing Technology, Business Consulting, data management/data quality/identity resolution, or Project Management is preferred.
Responsibilities
- Build and execute strategic account plans with success criteria, stakeholder maps, and value milestones.
- Lead regular Business Reviews that connect Redpoint solution usage to business outcomes and identify expansion opportunities.
- Advise customers on use cases, Redpoint product capabilities, and industry best practices.
- Own onboarding and drive ongoing adoption through health checks, success plans, and outcome reviews.
- Coordinate Sales, Professional Services, Support, and Product teams across the post-sales customer journey.
- Identify, qualify, and progress expansion opportunities in partnership with Sales.
- Own renewals, forecast accurately, surface churn risks early, and protect the customer base.
- Share customer feedback with Product and support feature prioritization.
- Escalate and coordinate mitigation of customer risks and issues.
- Develop working fluency in Redpoint data readiness, campaign orchestration, and channel integrations to advise customers on use cases and data foundations.
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