Customer Success Manager

New

UpwindCloud security

United StatesFull-TimeManager

Salary not disclosed

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Job Details

Experience: 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity.
Required Skills: Stakeholder managementCustomer SuccessSaaSAccount Management

Have 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity.
Understand cloud security programs, modern security organization structures, and value-driven success methodologies.
Demonstrate a track record of driving adoption, managing complex accounts, and leading cross-functional programs.
Have experience partnering with technical teams, including TAMs, SAs, and Product, and with Sales.
Connect technical capabilities to business impact, security outcomes, and ROI.
Bring strong communication, stakeholder management, and executive presentation skills.
Be comfortable working in fast-paced environments and influencing customer and internal priorities.

Serve as the primary business-facing contact and trusted advisor for assigned strategic customers.
Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams.
Track renewal timelines, forecast risk, and align early with Sales.
Identify expansion opportunities with Sales by understanding customer initiatives, cloud footprint, and security roadmap.
Partner with Sales on long-term account strategy and positioning of Upwind capabilities.
Partner with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria.
Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria.
Build relationships across executive, security, DevOps, and cloud leadership.
Lead Quarterly Business Reviews, program reviews, and executive readouts.

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