Customer Success Manager
New
S
Specialty SolutionsLab equipment
Source API remote eligibility restrictions: United StatesPart-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Project CoordinationCustomer SuccessAccount ManagementClient relationship management
Requirements
- Have experience in customer success, account management, or other client-facing roles.
- Demonstrate strong communication and organizational skills.
- Be able to manage multiple clients and projects simultaneously.
- Be comfortable working with technical or industrial products.
- Lab equipment experience is a plus.
- Bring a problem-solving mindset and attention to detail.
- Have reliable internet and a laptop or desktop.
- Be comfortable using email, CRM tools, and video conferencing.
Responsibilities
- Serve as the primary point of contact for clients.
- Guide clients through onboarding and project processes.
- Coordinate with internal teams and suppliers to ensure timely delivery.
- Respond to client inquiries and resolve issues efficiently.
- Track project progress and keep clients informed.
- Support client satisfaction and retention.
- Identify opportunities to improve client experience and processes.
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