Customer Service Agent
New
J
Jerry.aiInsurance
Full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VAFull-Time
Salary$19 – $21 per hour; Offers Equity; Offers Bonus
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Problem SolvingCustomer service
Requirements
- Customer service, sales, or hospitality experience is a plus but not required.
- Bring a friendly and positive attitude.
- Be willing to work as part of a team.
- Demonstrate a strong work ethic.
- Have strong problem-solving skills.
- Have strong communication skills.
Responsibilities
- Answer inbound calls from policyholders who need changes or assistance.
- Resolve customer inquiries effectively through problem solving.
- Process service requests related to vehicles, drivers, lienholders, and policy documents.
- Learn the insurance products and app to help customers navigate their options.
- Identify potential coverage gaps, qualifying discounts, and renewal changes for customers.
- Share customer feedback and suggestions to help improve the product.
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