Customer Service Agent
New
Q
Quality Bicycle ProductsBicycle products
Remote work may also be available in select states where QBP is authorized to employ team members, including Pennsylvania, Colorado, and Nevada. Candidates located elsewhere in Minnesota may be eligible for remote work, depending on business needs and role requirements., Monday through Friday 10:00 AM - 6:00 PM Central Standard TimeFull-TimeEntry
Salary19.6 - 26.53 USD per year
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Job Details
- Experience
- 1-2 years of relevant experience in customer service, sales, or consumer facing role or equivalent area. Preferred: 1+ year of bicycle industry experience working in customer service, operations, mechanics or sales.
- Required Skills
- SAPSharePointCustomer serviceTime ManagementCRM
Requirements
- Have 1-2 years of relevant experience in customer service, sales, a consumer-facing role, or an equivalent area.
- Demonstrate fluency in modern bicycle technology and trends.
- Bring strong time management skills.
- Be organized, able to multitask, and able to retain knowledge.
- Be able to work autonomously and make decisions in a fast-paced, high-volume environment.
- Demonstrate excellent interpersonal and oral communication skills, including pleasant written and verbal communication.
- Have demonstrated computer skills and the ability to type 25-30 words per minute.
- Be comfortable taking directions and working as part of a team.
- Preferred: Have 1+ year of bicycle industry experience in customer service, operations, mechanics, or sales.
- For remote work, have high-speed internet with minimum 50 Mbps download speeds and a dedicated workspace free of outside noise and distractions.
Responsibilities
- Serve as a frontline customer service representative through phone, email, and web-based interactions.
- Field inbound technical and product-related questions.
- Enter and manage customer orders.
- Answer questions about QBP services, websites, and related technical inquiries.
- Investigate and answer shipping-related questions.
- Process product returns and credits.
- Work alongside QBP sales and brand support teams.
- Use and continue learning SAP, the QBP B2B commerce website, CRM, SharePoint, Genesys Cloud, and other organizational tools.
- Collect, document, and maintain customer information and interactions in CRM.
- Attend department meetings and take part in new product releases.
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