Customer Service Representative
New
D
Direct MedsTelehealth
United States, 11:00 AM–7:00 PM MSTFull-TimeJunior
Salary20 - 22 USD per hour
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Job Details
- Experience
- Minimum 2 years of customer service experience
- Required Skills
- Problem SolvingCustomer serviceWritten communicationVerbal communicationCRM
Requirements
- Have a minimum of 2 years of customer service experience.
- Bring strong verbal and written communication skills.
- Demonstrate problem-solving skills and attention to detail.
- Be able to multitask while maintaining a positive, professional demeanor.
- Be comfortable working in a fast-paced remote environment.
- Be proficient with computers and customer support platforms.
- Have a reliable personal laptop or desktop computer before the start date.
- Have a quality headset for calls before the start date.
- Have a high-speed internet connection before the start date.
- Work the expected Thursday–Monday schedule, 11:00 AM–7:00 PM MST.
- Healthcare, telehealth, medical office, or pharmacy customer service experience is preferred.
- Familiarity with EMR, CRM, or ticketing systems is preferred.
- Knowledge of GLP-1 medications, HRT, peptides, or wellness programs is preferred.
Responsibilities
- Respond to patient inquiries by phone, email, chat, and text in a timely and professional manner.
- Assist patients with account questions and order updates.
- Help patients navigate the treatment process.
- Coordinate with clinical, pharmacy, and fulfillment teams to support the patient experience.
- Document all customer interactions accurately in internal systems.
- Resolve issues with empathy and maintain customer satisfaction.
- Meet response-time, quality, and patient-experience performance goals.
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