Bilingual Customer Service Representative

New

SC811Utility locating

Must reside and work from within South CarolinaFull-TimeJunior

SalaryUSD 20.16 - 20.16 / year; Compensation: $19.53 + Potential Performance Bonuses; Salary: $20.16

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Job Details

Have at least 2 years of customer service experience.
Hold a high school diploma or equivalent.
Be fluent in Spanish and English.
Type at least 45 wpm accurately (or at least 14,500 kph).
Process excavation information precisely and adhere to the organization's standards.
Listen effectively to customer situations while maintaining company interests.
Handle high-volume telephone contacts, including difficult customer situations.
Have effective time-management skills and work in a fast-paced environment.
Pass an assessment test for typing and customer service skills.
Meet minimum internet speeds of 3 Mbps upload and 10 Mbps download.
Work Monday–Friday, 8:30 am–5:30 pm; schedule may vary based on call volume and overtime is required.
Be able to sit or stand for considerable lengths of time and work in a confined workspace using a telephone headset.

Answer incoming calls from excavators and process locate notices.
Accurately record caller-provided excavation information in the web-based platform.
Provide callers with pertinent and legal information on each locate notice.
Plot site locations accurately on a map.
Remain available during scheduled shifts to input locate notices and receive incoming calls.
Handle calls with urgency and maintain a professional attitude.
Support the safety of stakeholders and the public.

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