Bilingual Customer Service Representative
T
TPCustomer service
Source API remote eligibility restrictions: United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Must be Bilingual (Spanish & English speaking/fluent)
- Experience
- Minimum of 6 months of customer service experience.
- Required Skills
- Customer serviceActive listening
Requirements
- Be bilingual and fluent in Spanish and English.
- Have a high school diploma or equivalent.
- Have a minimum of 6 months of customer service experience.
- Be at least 18 years of age.
- Type at least 25 words per minute.
- Be comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Maintain a dedicated workspace near the router for a hardwired Ethernet connection.
- Have internet service with at least 15 Mbps download and 10 Mbps upload, and ISP latency under 50 ms.
- Do not use satellite, mobile data hotspots, P2P, or VPN internet connections.
- Provide proof of internet speed.
Responsibilities
- Handle and carefully respond to customer inquiries.
- Provide customer service through active listening.
- Handle confidential customer information sensitively.
- Proactively aim to resolve issues on the first call.
- Communicate appropriately with customers.
- Calmly resolve and de-escalate issues.
- Escalate interactions when necessary and appropriate.
- Track call-related information for auditing and reporting.
- Provide feedback on call issues.
- Upsell if required.
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