SMB Account Manager
New
T
ToptalTechnology services
This is a remote position. Applicants must be authorized to work in the US at the time of hire.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Resumes and communication must be submitted in English.
- Experience
- 3+ years of B2B account management or sales experience; 1+ years of experience in a software consulting or tech sales role.
- Required Skills
- Account Management
Requirements
- Bachelor’s degree.
- 3+ years of B2B account management or sales experience.
- A demonstrated history of meeting or exceeding revenue-based quotas.
- 1+ years of experience in a software consulting or tech sales role.
- Proficiency navigating the software project lifecycle.
- Experience growing and retaining existing client accounts, including creating and closing expansion opportunities.
- Experience reaching new decision makers and connecting business needs to additional solutions.
- Experience managing multiple accounts in parallel while coordinating with other teams.
- Ability to translate client business objectives into recommendations and actionable project scopes.
- Experience maintaining accurate pipeline, forecast, and account data in a CRM.
- Outstanding written and verbal communication skills.
- Ability to manage competing deadlines in a fast-paced environment; exceptional time management is key.
Responsibilities
- Own a portfolio of SMB accounts and serve as the primary point of contact, accountable for retention, growth, and client success.
- Conduct client discovery conversations to understand business objectives, assess account health, and uncover needs.
- Build and execute account plans with clear next steps, timing, and expansion targets.
- Expand accounts across specialized talent, HireGlobal, and Toptal services offerings.
- Qualify, propose, negotiate, and close expansion opportunities across departments, projects, and offerings.
- Maintain accurate pipeline, forecast, and account data in Salesforce (SFDC).
- Use platform data, demand signals, outreach, and Salesloft cadences to identify and communicate potential client needs.
- Monitor active engagements, address client concerns, and partner with Talent Operations and Delivery to keep work on track.
- Respond to client issues and escalate concerns to Client Experience or relevant internal specialists when needed.
- Review calls, act on feedback, and share learnings with the team.
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