Senior Customer Success Manager
New
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SpecrightSaaS specification management
Location: United States; Workplace: RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years relevant work experience
- Required Skills
- Customer Success
Requirements
- Have 5+ years of relevant work experience.
- Bring experience managing large, complex SaaS project implementations.
- Deliver effective executive-level presentations.
- Navigate complex customer organizations effectively.
- SaaS account management or strategy consulting experience is a plus.
- Bring excellent presentation, written, and oral communication skills.
Responsibilities
- Build trusted advisor relationships with customer executive sponsors and align activities with customer business cases and strategies.
- Establish and oversee customer adoption, training, and development of best practices.
- Help customers realize value and return on their Specright investment.
- Facilitate a community of Specright customers and share best practices and lessons learned.
- Identify and grow opportunities in collaboration with sales teams to support growth, retention, and renewals.
- Assess customer requirements, service adoption, and corporate structure as they relate to Specright rollout and adoption.
- Drive ongoing feature enablement and disseminate application and vertical best practices.
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