Senior Customer Success Manager
New
I
IntellumLearning technology
Remote, United StatesFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5-10+ years of work experience in L&D, Enablement, Account Management, Management Consulting, or Customer Success
- Required Skills
- SalesforceCustomer SuccessSaaSAsanaZendesk
Requirements
- Have 5-10+ years of work experience in L&D, Enablement, Account Management, Management Consulting, or Customer Success.
- Bring deep exposure to L&D and a point of view on enterprise learning programs.
- Have experience with SaaS, LMS, CMS, and/or software development management; LMS experience is preferred.
- Demonstrate success building stakeholder relationships.
- Hold a bachelor’s degree in a related field or have equivalent experience.
- Familiarity with CRM, project management, and software development tools is preferred, including Salesforce, Atlassian products, Asana, or Zendesk.
- Be proficient in Google Suite and Mac OS.
- Be able to communicate complex information simply and tailor the approach to the audience.
- Be able to identify and solve problems independently and collaboratively.
- Be comfortable working with data sources and interpreting numerical information.
Responsibilities
- Advise customers on the health of their L&D programs.
- Lead structured customer health checks and cross-functional Executive Business Reviews.
- Maintain customer health metrics in CRM tools, including initiative health, product utilization, customer sentiment, and portfolio-level experience.
- Develop stakeholder relationships and Account Action Plans to support account stability and risk management.
- Monitor client insights dashboards to identify opportunities to improve utilization, adoption, and program success.
- Identify health risks and elevate them for cross-functional and leadership attention.
- Partner with Sales to identify account expansion opportunities and align customer initiatives with Intellum capabilities, products, and services.
- Help customers understand platform updates, roadmap changes, and product migrations in relation to their program goals.
- Represent customer feedback and interests internally, and advise customers on improving adoption, engagement, and content efficacy.
- Participate in occasional industry events, including company webinars and conferences.
View Full Description & ApplyYou'll be redirected to the employer's site
