Lead Renewal Specialist
C
CambiumEducation software
Remote, US. Candidate must work and reside in US.Full-TimeLead
Salary not disclosed
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Job Details
- Experience
- 3–5 years' experience in sales, sales support, renewals, or a quota-carrying role
- Required Skills
- SaaS
Requirements
- Bachelor's degree or equivalent experience.
- 3–5 years' experience in sales, sales support, renewals, or a quota-carrying role.
- Demonstrated history of meeting or exceeding renewal or sales targets.
- Experience mentoring, training, or informally leading peers.
- Ability to manage a sales process, negotiate renewals, and close business.
- Strong organizational and time-management skills, attention to detail, and ability to work in a high-volume, fast-paced remote environment.
- Ability to engage decision makers and tailor messaging to different stakeholders.
- Customer service experience and experience delivering product presentations to groups and individuals.
- Professional proficiency with Salesforce CRM and Microsoft Office or Google Suite.
- Experience in SaaS, EdTech, or subscription-based renewals is preferred.
- Familiarity with K–12 school and district buying cycles is preferred.
- Experience with pipeline management, forecasting, or sales operations reporting is preferred.
Responsibilities
- Guide, mentor, and coach a select group of Renewal Specialists on priorities, account strategy, and renewal execution.
- Assist with onboarding and training on renewal processes, pricing and quoting, negotiation, Salesforce hygiene, and product knowledge.
- Escalate complex renewals, pricing questions, and contract issues, and bring unresolved items to the Director, SaaS/New Curriculum.
- Monitor team pipeline, forecast accuracy, and renewal progress; flag at-risk accounts and coach recovery plans.
- Own the full renewal cycle for an assigned book of accounts, from outreach through close, and ensure timely receipt of purchase orders.
- Prepare customer-specific renewal pricing quotes, negotiate terms with school and district decision makers, and secure multi-year commitments.
- Identify cross-sell, upsell, and Professional Learning opportunities and hand them off through the established referral process.
- Review contracts, verify user counts, and ensure compliance with licensing agreements.
- Use Salesforce CRM to track the renewal pipeline, update forecasts, and maintain account accuracy.
- Collaborate with Sales, Sales Operations, and Customer Success, analyze account trends, and conduct customer-facing product demonstrations when needed.
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