Customer Technical Support – Spanish Speaking
New
T
TapTalent.aiTechnical support
Source API remote eligibility restrictions: PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Spanish; English
- Experience
- Minimum of 3 years of experience in technical support or related field
- Required Skills
- Analytical SkillsCustomer serviceTime ManagementTroubleshootingTechnical support
Requirements
- Have a minimum of 3 years of experience in technical support or a related field.
- Speak Spanish fluently.
- Have strong analytical skills and attention to detail.
- Have excellent verbal and written communication skills in English.
- Be able to work independently and manage time effectively.
- Be proficient in troubleshooting software and hardware issues.
- Take a proactive approach to learning new technologies and tools.
Responsibilities
- Provide customer service through phone, email, and chat.
- Troubleshoot and resolve technical issues.
- Educate customers on product features and best practices.
- Collaborate with cross-functional teams to enhance the customer experience.
- Document customer interactions and feedback.
- Stay updated on product knowledge and industry trends.
- Follow up with customers after resolution to ensure satisfaction.
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