Technical Support Representative II
S
SupportNinjaTechnical support
Remote - PhilippinesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 2 years of experience in technical support or equivalent, preferably in a call center environment
- Required Skills
- Customer serviceTechnical supportCRM
Requirements
- Have a minimum of 2 years of experience in technical support or equivalent.
- Bring experience in a call center environment, preferably.
- Have advanced technical troubleshooting knowledge in hardware, software, and/or systems.
- Be proficient in computer applications and software.
- Have experience using a CRM, preferred.
- Be able to communicate technical solutions clearly to non-technical customers.
- Be flexible to work a schedule that includes night shifts.
Responsibilities
- Provide advanced technical support to customers experiencing product or service issues.
- Identify and troubleshoot advanced technical problems and provide timely solutions.
- Explain technical solutions clearly to non-technical customers.
- Escalate complex issues to higher-level team members as needed.
- Document customer interactions and technical issues in a CRM system.
- Provide feedback on product improvements based on customer feedback and technical issues.
- Build product, service, and process knowledge through training and continuous learning.
- Collaborate with other departments to resolve customer issues.
- Meet or exceed performance targets for related KPIs.
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