Technical Support Engineer (Shopify)
New
I
IntelligemsE-commerce SaaS
Source API remote eligibility restrictions: PhilippinesFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SQLShopifyTableauSaaSLookerTechnical supportCustomer support
Requirements
- Have proven experience in technical support, customer support, merchant support, or a related role.
- Have experience in e-commerce, including Shopify, SaaS, or analytics.
- Demonstrate communication and problem-solving skills.
- Be comfortable juggling priorities and multitasking.
- Be organized and able to manage time effectively.
- Be comfortable providing weekend support.
- Familiarity with Tableau, Looker, SQL, or BI platforms is a bonus.
Responsibilities
- Respond promptly to customer inquiries via email, Slack, and chat.
- Troubleshoot technical issues, identify root causes, and provide solutions or escalate when needed.
- Build product expertise to answer customer questions accurately.
- Manage 20–30 open customer conversations at a time.
- Own follow-ups and ensure tickets are resolved in a timely manner.
- Collaborate with internal teams on escalated or complex issues.
- Spot trends in support issues and share insights with product, tech, and operations teams.
- Contribute to internal knowledge-sharing through documentation and training.
View Full Description & ApplyYou'll be redirected to the employer's site
